환불 정책
REFUND POLICY
Last updated: September 2026
ARTWORKS — ALL SALES ARE FINAL
All artworks sold in this store are one-of-a-kind, handcrafted original works by artist YURIKO YUCO YOSHIKAWA.
Due to the unique and irreplaceable nature of each artwork, we do not accept returns or exchanges for change of mind or personal preference. All artwork sales are final, except where otherwise required by applicable law.
By completing a purchase, you acknowledge that you have reviewed the artwork description, dimensions, materials, price, and applicable policies before placing your order.
DAMAGED OR LOST ARTWORK
If your artwork arrives visibly damaged or is confirmed lost in transit, please contact us within 7 days of the delivery date at:
Please provide:
- Your order number
- Photographic or video evidence of the damage, including the artwork and packaging
- A description of the issue
- Any other information reasonably required for a shipping insurance or carrier claim
We will work with you and the shipping carrier to determine an appropriate resolution.
Claims submitted more than 7 days after delivery may not be accepted, except where otherwise required by applicable law.
Please retain all original packaging and shipping materials until the claim has been resolved, as the carrier may require them for inspection.
MUSIC LICENSES
Music licenses are digital products governed by the applicable product description and license agreement.
A music license order may be cancelled for a full refund before the applicable license agreement has been signed and returned.
Once the license agreement has been signed and returned, the music license becomes binding and the order may no longer be cancelled or refunded.
No cancellation or refund will be available after delivery of the WAV file through WeTransfer, except where otherwise required by applicable law.
For specially negotiated licenses, custom quotations, commissioned licenses, or other individually agreed transactions, the terms of the applicable written agreement will take precedence.
The permitted use, license period, territory, commercial scope, audience or distribution limits, and any other restrictions are determined by the relevant product page and license agreement.
DIGITAL FILE DELIVERY
After purchase confirmation, we will normally contact the buyer by email within two business days.
After the applicable license agreement has been signed and returned, the WAV file will be delivered via WeTransfer.
The buyer is responsible for downloading the file within the download period stated on the relevant product page, currently three days where specified.
Failure to download the file within the stated period does not automatically create a right to cancellation or refund.
CUSTOMS, DUTIES & TAXES
For international orders involving physical artworks, customs duties, import taxes, brokerage charges, and other fees imposed by the destination country are the responsibility of the buyer unless expressly stated otherwise.
Where applicable duties and import taxes are collected at checkout, they will be charged at checkout.
Where they are not collected at checkout, the buyer may be required to pay them during customs clearance or upon delivery.
We are not responsible for delays or additional charges imposed by customs authorities or shipping carriers, except where otherwise required by applicable law.
Music licenses are delivered digitally and do not involve physical shipping, shipping insurance, or customs duties associated with physical delivery.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, YURIKO YUCO YOSHIKAWA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to a purchase.
To the fullest extent permitted by applicable law, our total liability for a claim relating to a specific purchase shall not exceed the amount paid for the product or license giving rise to that claim.
Nothing in this Refund Policy excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
GOVERNING LAW
This Refund Policy shall be governed by the laws of Japan, subject to any mandatory consumer protection laws that may apply.
To the extent permitted by applicable law, disputes arising from this policy shall be subject to the jurisdiction of the competent courts in Aichi Prefecture, Japan.
CONTACT
For questions regarding this Refund Policy, please contact:
YURIKO YUCO YOSHIKAWA
Yoshikawa Yuriko Atelier
2-7-6-1 Tenno
Ichinomiya, Aichi 491-0046
Japan
Email: info@yurikoyuco.com